ITO Software Design Co. Ltd., Privacy Policy

Basic Policy

Built on a foundation of security and trust “software and applications within ourselves” help to fulfill the hopes and dreams of an Internet technology world. ITO Software Design Co. Ltd. (hereinafter referred to as “OUR COMPANY”) will always offer safe and hospitable service within IT industry, in accordance with the above mission statement.

Within our company’s business operations, our customers’ personal information is essential in order for us to provide fully satisfactory software services. We recognize the importance of the information received from our customers, and make efforts to take the utmost care in handling such information. In order to have our customers utilize us with a sense of safety and trust. thereby exerting maximum effort toward appropriate management and use of each customer’s personal information.

January 1, 2018
Handling of Personal Information at OUR COMPANY

  1. Introduction
  2. Scope of application
  3. Purpose of using personal information
  4. Acquisition of personal information
  5. Disclosure and provision of information to a third party
  6. Business entrustment
  7. Management of personal information
  8. Disclosure, correction, deletion, addition, discontinuance, and erasure of personal information
  9. Submission of request for disclosure, etc.
  10. Modification of the Privacy Policy


1. Introduction

The Privacy Policy explains how personal information obtained by OUR COMPANY from customers is utilized. Please read this Privacy Policy carefully when using OUR COMPANY’s software services and products. Use of OUR COMPANY’s software services and products constitutes as having fully understood and agreed to this Privacy Policy.


2. Scope of application

The Privacy Policy will apply when customers use OUR COMPANY’s software services and products.


3. Purpose of using personal information

OUR COMPANY utilizes personal information obtained from customers for the following purposes:

  1. Reservation, sales and contact etc. for our software services.
  2. Service provisions for OUR COMPANY user memberships
  3. Guidance, provision, and management of other software services and products offered by OUR COMPANY
  4. All operations incidental or related to the above (1) – (3)
  5. Implementation of questionnaires concerning services and products, etc., offered by OUR COMPANY
  6. Development of new software services.
  7. Guidance, operation, management and information provision for various events and campaigns
  8. Notification of software services and products offered by OUR COMPANY
  9. Guidance, operation, management and notification of software services, products, events and campaigns of OUR COMPANY, alliance companies and partner companies
  10. Response to inquiries and requests


4. Acquisition of personal information

OUR COMPANY will obtain the following personal information by fair and appropriate means for the purpose of achieving the previously mentioned purposes.

  1. Personal information provided to OUR COMPANY by the customer to apply for OUR COMPANY’s software services, etc. The customer’s name, address, telephone number, fax number, email address, business contact, mailing address, etc.
  2. Information on OUR COMPANY user membership and information related to the usage of applicable software services, etc. The customer’s user membership number, member service qualification, membership area, member status, credit card number and expiration date, need for supports and other special arrangements, historical data of product purchase and cancelation information, etc.

OUR COMPANY will never obtain and use information of a sensitive nature to the customer (hereinafter, “sensitive information”), such as information on race, beliefs, social standing, history of illness, crime records, and history of having been afflicted by crime, unless required by laws and regulations or by the consent of the customer.


5. Disclosure and provision of information to a third party

OUR COMPANY will not disclose or provide personal customer information to any third parties except under the following circumstances. Also, customers’ personal information including sensitive information will not be disclosed or provided to third parties under any circumstances, unless allowed by laws and regulations or by consent of the customer. Note that provision of information to data sharing partners and business entrusted companies are not deemed to constitute disclosure or provision to third parties.

  1. Customer consent has been obtained.
  2. Disclosure or provision is required within the scope allowed by laws or regulations.
  3. Disclosure is required to protect human life, health, or property in cases where obtaining customer consent is difficult.
  4. Disclosure is required to cooperate with the public affairs of national or local governments, and when obtaining customer consent is likely to hinder the administration of public affairs.
  5. Disclosure or provision of information as statistical data (in a format that does not disclose the customer’s identity).
  6. Provision of information as a result of the succession of business due to a merger, company split, transfer of business or otherwise.
  7. Provision of information in accordance to procedures based on laws and regulations, under the condition that the following information can be easily checked by the customers themselves through the OUR COMPANY website, etc., and that the customers have not declared their wish to refuse provision of their information.
    1. The purpose of obtaining information is to provide such information to a third party
    2. Specific personal data items to be provided to a third party
    3. The means by which such personal information is provided to a third party
    4. Provisions of information will be suspended upon the customers’ request
    5. Methods for accepting requests from customers


6. Business entrustment

In providing products and software services to customers, OUR COMPANY may entrust a part of its business operations to third parties to which personal information may also be disclosed to the extent required to achieve the purpose of the entrustment. In these cases, OUR COMPANY will implement all appropriate measures in managing and supervising such third parties to safeguard the handling of customers’ personal information, including establishing agreements on the handling of such personal information.


7. Management of personal information

In receiving customers’ personal information, OUR COMPANY will manage such information according to the strictest standards and take the utmost care to prevent leaks, loss, or alterations. OUR COMPANY ensures that the board members and employees are properly trained regarding appropriate handling to safeguard the security of information identifying individual customers. An appropriate retention period for personal information will be established in accordance with the purpose for which such information is used. After the purpose of the information has been achieved, OUR COMPANY will dispose of the information in question by appropriate methods.


8. Disclosure, correction, deletion, addition, discontinuance, and erasure of personal information

If OUR COMPANY receives a request from a customer, submitted in the manner specified, for the disclosure, correction, deletion, addition, discontinuance, or erasure (hereinafter, “disclosure, etc.”) of the customer’s personal information stored in a database held by OUR COMPANY, the request will be handled as follows, within a reasonable timeframe and scope, after confirming that the request was submitted by the customer themselves.

  1. Request for disclosure
    Personal information items will be disclosed in accordance with the customer’s request.
  2. Request for correction, deletion, or addition
    Correction, deletion, or addition of personal information will be undertaken wherever possible after due review of the request.
  3. Request for discontinuance or erasure
    The use of personal information items designated by the customer will be discontinued, and the relevant information erased if so desired, in accordance with the submitted request. However, please note that such requests may prevent customers from being provided with software services that they had utilized, or may impede the provision of software services in accordance to their wishes.

OUR COMPANY may not be able to fulfill the customers’ requests if compliance with such requests would seriously impact OUR COMPANY’s business operations, or result in a violation of laws and regulations.


9. Submission of request for disclosure, etc.

When you need a submission of request for disclosure, etc., please make a contact with following;

ITO Software Design Co. Ltd.,
Person in charge of The Privacy Policy

Zip code: 019-1602
45-2, Aza Shinozawa, Sanbon-oogi, Daisen-City Akita Prefecture, JAPAN


10. Application and modification of the Privacy Policy

OUR COMPANY assumes that customers using our software service and products have understood the contents of this private policy enough and have agreed to it. And OUR COMPANY may make modifications to this Privacy Policy. If modifications are made, details will be posted on the OUR COMPANY website ( ), so please be sure to read carefully the contents of any changes that have been made. (as of Jan 2018)